🛡️Return and Exchange Policy🛡️
We're committed to providing you with a worry-free shopping experience!
📋 Policy Overview
All computer products purchased from Dongcheng Technology are covered by a *90-day* warranty or replacement service, ensuring peace of mind!
🔧 Repair Service
✅ Free Repair: During the warranty period, if any issues with your computer product occur, you can return it to our repair department for professional repair.
❌ Excludes: Defects caused by human error
🔄 Product Replacement
✅ Replacement Conditions: One-time replacement for a product of equal value
💰 Price Difference:
* Higher product price → Refund required
* Lower product price → No refund for the difference
💵 Refund Service
✅ Refund Conditions: Refunds can be requested within 10 days of purchase.
⏰ Time Limit: Refunds after 10 days will not be accepted.
📦 Return Service
🎯 100% Free Trial - Valid for most products!
Return Methods:
🏪 In-store Returns: Return directly to our Kwun Tong store
📮* Mail Returns: Please retain the original packaging and all accessories.
Important Notes:
⏱️ Return Period: Within 10 days of purchase (from the date of purchase)
🧾 Required to retain: Purchase receipt
📦 Mailing Notes:
* Postage is the customer's responsibility.
* Shipping damage will be subject to payment.
⚖️ Terms and Conditions
- All services are valid within 90 days of purchase.
- In case of any dispute, the Chinese version shall prevail.
- Dongcheng Technology reserves the right of final decision.
💡 Have questions? Please call 852-2729 9234 for inquiries!
